Managed DDI Services

Looking to buy service outcomes rather than technology inputs?

PCN is a recognized leader in the managed DDI space with world-class capabilities to design, deliver, and manage modern, scalable, resilient, and secure DDI solutions.

PCN’s Security Management system is ISO27001 certified. Our architects and engineers are certificated across all major DDI OEMs, and have significant experience designing, building, migrating, and performing day-to-day operations of DDI environments for global enterprises.

PCN has proven governance and service processes that will ensure delivery requirements are consistently met, and we provide a seamless model for Incident creation and closure, and MACD (Move, Add, Change, Delete) service request completion.

DDI Portal

Are you struggling to maintain control while enabling self service?

Our DDI Portal has been proven to increase agility while reducing cost and digital transformation risk by overlaying governance and intelligent automation into self-service on top of DNS, DHCP, and IP Address Management platforms.

The Portal reduces user errors by standardizing up to 80% high-volume low impact changes, and allows for custom workflows to enable simple execution of complex changes.

Integrating seamlessly with market leading enterprise grade DDI solutions, PCN’s DDI portal helps you maximize the value of your investment.

Our goal is to enable self service while ensuring changes take place in a controlled way that adheres to our Managed Services Customers’ specific policies.

DDI Monitor

Does your organization need a tool specifically designed for DNS and DHCP troubleshooting and capacity planning?

PCN’s DDI Monitor is an OEM Agnostic, purpose built DDI Monitoring Solution. Developed over the last 10 years, it provides active monitoring based on OEM MIB and protocol specific probes, as well as passive monitoring with trap event handlers.

Our DDI Monitoring can be deployed from a central location or we can implement remote agents for proximity sensitive measurements and interactions. We use our DDI Monitor on all of our Managed Services accounts for alerting, capacity planning, historical analysis, and service availability reporting.

Professional DDI Services

Would de-risking your DDI project delivery and reliably faster results lower your stress delivering key business outcomes?

Consulting, Health Checks & Assessments

  • DDI Architecture, Operations & Security
  • Current State, Vulnerability & Functionality
  • Data discovery, Analysis & Reporting
  • Best Practices – Design, Audit, Governance & Control
  • Discover and Evaluate Current, Planned & Desired DDI Services and Functionality
    Architecture, Engineering, and

Project Management

  • Conceptual-, High-, and Low-Level Designs to Capture Current and Future Requirements
  • Upgrades, Patching, and Custom Script Development
  • Installation, Configuration, and Data Migration
  • Transformation of Existing Solutions
  • Development and Implementation of Test Plans
  • Customer and Solution Specific Project Plans

DDI Value Added Resale

Do you value the value add in VAR?

We use and operate the OEMs tools just like you do and can navigate the OEM support and engineering interfaces to get the answers you need.  Fast.

PCN embraces technology and coordinates with the vendor of your choice to ensure success. As a value added reseller and strategic services organization, our specialty is solutions for DDI.

Whether you need help developing a strategic technology initiative, analyzing data and making recommendations to solve a business problem, or approaching a challenge from an innovative angle, we can help you build a scalable, secure, and efficient solution to mitigate risk, optimize business processes, and deliver ROI.

Security  Governance, Risk Management & Compliance

Are your Security Governance, Risk and Compliance efforts grounded in established frameworks? 

Let us help you weave integrated risk management throughout the fabric of your organization.

Governance

  • Policy Development and Implementation
  • Cloud Security
  • Disaster Recovery/Business Continuity

Risk Management

  • Risk Assessment/Gap Analysis
  • Operational & Technical Security Evaluation
  • Security Program Assessment
  • Penetration Testing

Vulnerability Management

  • Vulnerability Program Evaluation & Implementation
  • Vulnerability Scanning

Compliance

  • Maintenance for various frameworks and regulatory requirements

Service Desk

Are you looking for more responsive and effective service request and incident management?

As work force productivity fuses with technology, organizations need reliable service focused incident resolution and service request fulfillment.  PCN ITIL based Service Desks make a difference to your technology enabled organization’s performance.  Our agents listen and engage as they care for your users and our managers will continuously improve based on metrics and manage change with your stakeholders. 

  • Incident and Problem Management
  • Service Requests (MACDs)
  • Service Strategy and Design
  • Security, SLA, Availability and Capacity Management
  • Change and Configuration Management
  • Operation Services, Applications, IT and Technical Management
  • Continual Service Improvement
  • Service Desk Procedures & Processes
  • Service Desk Ticketing/eBonding (ServiceNow, Remedy, Vivantio and others)
  • Data Analysis, Trends
  • Performance Reporting, Improvement Recommendations
  • Tier I/II/III Support and integration
  • Monitoring
  • Systems Maintenance
  • Patch Management

Staffing

Do you have the right skills and capacity to deliver your organization’s core IT services and strategic IT projects?

Delivery of operational and strategic projects sometimes calls for contract IT resources.  Let us scour the market to source and screen talent for you.

As experts in helping you with your IT infrastructure, we appreciate what to look for in individuals who can join a project or team and provide support for critical initiatives without missing a beat.

  • IT Infrastructure
  • PMO Standup
  • IT Project Management (PM) and Business Analysts (BA)
  • DDI (DNS, DHCP and IPAM) Network Engineers/Architects
  • Technology Refresh Projects
  • Software Development and QA
  • Network Administration
  • ITIL Service Desk Standup and Support

Managed Services

Looking to buy service outcomes instead of technology inputs?

PCN Managed DDI Services – served 24×7 with a heap of stewardship and a side of smiles.

PCN is a recognized leader in the managed DDI space with world-class capabilities to design, deliver, and manage modern, scalable, resilient, and secure DDI solutions.

PCN’s Security Management system is ISO27001 certified. Our architects and engineers are certificated across all major DDI OEMs, and have significant experience designing, building, migrating, and performing day-to-day operations of DDI environments for global enterprises.

PCN has proven governance and service processes that will ensure delivery requirements are consistently met, and we provide a seamless model for Incident creation and closure, and MACD (Move, Add, Change, Delete) service request completion.

DDI Portal

The DDI Portal has been proven to increase agility while reducing cost and digital transformation risk by overlaying governance and intelligent automation into self-service on top of DNS, DHCP, and IP Address Management platforms. The Portal reduces user errors by standardizing up to 80% high-volume low impact changes, and allows for custom workflows to enable simple execution of complex changes.
Our solution seamlessly integrates with market leading enterprise grade DDI solutions and helps you maximize the value of your investment. Our goal is to ensure changes take place in a controlled way that adheres to our Managed Services Customer specific policies.

DDI Monitor

PCN’s DDI Monitor is an OEM Agnostic, purpose built DDI Monitoring Solution. Developed over the last 10 years, it provides active monitoring based on OEM MIB and protocol specific probes, as well as passive monitoring with trap event handlers. Our DDI Monitor can be deployed from a central location or we can implement remote agents for proximity sensitive measurements and interactions. We use our DDI Monitor on all of our Managed Services accounts for alerting, capacity planning, historical analysis, and service availability reporting.

Professional Services

Would de-risking your DDI project and rapid results reduce your stress and improve your business outcomes?

Consulting, Health Checks & Assessments

  • DDI Architecture, Operations & Security
  • Current State, Vulnerability & Functionality
  • Data discovery, Analysis & Reporting
  • Best Practices – Design, Audit, Governance & Control
  • Discover and Evaluate Current, Planned & Desired DDI Services and Functionality
    Architecture, Engineering, and

Project Management

  • Conceptual-, High-, and Low-Level Designs to Capture Current and Future Requirements
  • Upgrades, Patching, and Custom Script Development
  • Installation, Configuration, and Data Migration
  • Transformation of Existing Solutions
  • Development and Implementation of Test Plans
  • Customer and Solution Specific Project Plans

Value Added Resale

Do you value the value add in VAR?

PCN Resale – We use/operate the OEMs tools just like you do and can navigate the OEM support and engineering interfaces to get the answers you need.  Fast.   

PCN embraces technology and coordinates with the vendor of your choice to ensure success. As a value added reseller and strategic services organization, our specialty is solutions for DDI.
Whether you need help developing a strategic technology initiative, analyzing data and making recommendations to solve a business problem, or approaching a challenge from an innovative angle, we can help you build a scalable, secure, and efficient solution to mitigate risk, optimize business processes, and deliver ROI.

Security, Governance, Risk Management & Compliance

Are your Security Governance, Risk and Compliance efforts grounded in established frameworks? 

Let us help you weave integrated risk management throughout the fabric of your organization.

Do you strive to ground Security Governance, Risk and Compliance efforts/initiatives in established frameworks? PCN GRC –Let us help you weave integrated risk management throughout the fabric of your organization.

With great interconnectedness, comes great Cyber risk. – possible KHA quote

  • Policy Development and Implementation
  • Cloud Security
  • Disaster Recovery/Business Continuity

Risk Management

  • Risk Assessment/Gap Analysis
  • Operational & Technical Security Evaluation
  • Security Program Assessment
  • Penetration Testing

Vulnerability Management

  • Vulnerability Program Evaluation & Implementation
  • Vulnerability Scanning

Compliance

  • Maintenance for various frameworks and regulatory requirements

Governance

  • Policy Development and Implementation
  • Cloud Security
  • Disaster Recovery/Business Continuity

Service Desk

As work force productivity fuses with technology, organizations need reliable service focused incident resolution and service request fulfillment.  PCN ITIL based Service Desks make a difference to your technology enabled organization’s performance.  Our agents listen and engage as they care for your users and our managers will continuously improve based on metrics and manage change with your stakeholders. 

  • Incident and Problem Management
  • Service Requests (MACDs)
  • Service Strategy and Design
  • Security, SLA, Availability and Capacity Management
  • Change and Configuration Management
  • Operation Services, Applications, IT and Technical Management
  • Continual Service Improvement
  • Service Desk Procedures & Processes
  • Service Desk Ticketing/eBonding (ServiceNow, Remedy, Vivantio and others)
  • Data Analysis, Trends
  • Performance Reporting, Improvement Recommendations
  • Tier I/II/III Support and integration
  • Monitoring
  • Systems Maintenance
  • Patch Management

Staffing

Delivery of operational and strategic projects sometimes calls for contract IT resources.  Let us scour the market to source and screen talent for you.

As experts in helping you with your IT infrastructure, we appreciate what to look for in individuals who can join a project or team and provide support for critical initiatives without missing a beat.

  • IT Infrastructure
  • PMO Standup
  • IT Project Management (PM) and Business Analysts (BA)
  • DDI (DNS, DHCP and IPAM) Network Engineers/Architects
  • Technology Refresh Projects
  • Software Development and QA
  • Network Administration
  • ITIL Service Desk Standup and Support