Managed DDI

Transform Your Network with Managed DDI

PCN’s Managed DDI Services embrace all major OEMs and deliver SLA-based outcomes with flexible options to meet your needs. Streamline your digital transformation and network operations with our expert certified services.

Discover how our Managed DDI Services can transform your business.

Benefits of Managed DDI

  • ITIL-based operations, ensure reliability and compliance.

  • Operational support for heterogeneous DDI OEM infrastructures.

  • Full support and guidance for DDI optimization, tailored to your digital transformation needs.

  • Understand your DDI security profile to minimize vulnerabilities and reduce attack surface.

  • 24x7x365 incident and change management.

Managed DDI Service Components

Incident, Change, and Problem Management

Experience standardized, certified operations, providing you with best practices and expertise.

Full Support and Guidance

Our architects provide guidance for optimizing and scaling your unique DDI solutions, adapting to your evolving digital needs.

Security and Compliance

Protect your DNS infrastructure from advanced cyber threats with comprehensive DNS security solutions.

Comprehensive Monitoring

Gain unparalleled visibility into your DDI environment coupled with effective capacity planning.

Self-service ddi portal

Empower your team to confidently implement changes with our intuitive self-service portal.

reporting

Track your DDI performance over time and identify problems before they impact your environment.

 
 

Choose Your Managed DDI Solution

Essential DDI

Monitor and Notify

24/7 Vigilance
Ensuring awareness of performance and health of your core network services.

Purpose Built Monitoring Platform
A decade of innovation for peak monitoring efficiency.

Comprehensive Coverage
Proactive service monitoring including DDI, Anycast, and NTP.

Reliable and Resilient, Outcomes Based SLAs

 
 

Core DDI

Platform Management

Essential DDI - Monitor and Notify

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Appliance Support
Customer specific certified L1 & L2 support, MSP access to OEM L3.

Proactive Incident and Problem Management
Keeping your network robust and resilient.

Secure and Compliant Data Management
Expert handling of DDI data, backups, and software maintenance.

Insightful Reporting
Status reports and capacity planning for informed decision-making.

 
 

Enhanced DDI

 

Full Managed DDI

Essential DDI - Monitor and Notify

Core DDI - Platform Management

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The Complete Package
Integrating Essential and Core DDI features for a comprehensive solution.

PCN DDI Portal
A gateway to intelligent self-service with customizable policies and governance.

Adherence to ITIL Standards
Ensuring top-tier change management and governance.

Operational Management
Day 2 BAU Moves, Adds, Changes, and Deletes.

 

MDDI Solutions

EssentialCoreEnhanced
Secure and Compliant Data Management✓✓✓
Insightful Reporting ✓✓✓
Reliable and Resilient, Outcomes Based SLAs✓✓✓
24x7x365 Infrastructure Monitoring✓✓✓
Appliance Support✓✓
Proactive Incident and Problem Management✓✓
Adherence to ITIL Standards✓
DDI Portal✓
Operational Management✓

What Our Customers Say

  • “My engagements with PCN have been extremely easy. Everyone I work with is knowledgeable, thorough, and reliable.”

    Program Delivery Manager, Global Utility

  • “PCN has been a GREAT partner to our organization! Your team’s close and effective engagement has made a difference in our customers digital transformation programs.”

    Director, Networking, Global ICT

  • “I have only had positive interactions with the PCN team supporting our complex migration. Your service is first rate!”

    Director, Network and Voice Services, National Retail Pharmacy

  • “We appreciate your professionalism and how you keep the best interest of the business in mind as incident related changes occur. The way your team troubleshoots with multiple ecosystem partners under challenging conditions to resolve issues really stands out.”

    Service Manager, Global Utility

Ready to Transform Your DDI Management?

Connect with us to explore the right Managed DDI solution for your business needs.