End User Enablement

PCN has built a thriving practice providing desktop support, service desk and managed logistics. We have a track record of supporting the productivity and efficiency of the people who consume IT services inside the enterprise. We embrace best practices from the leading industry certification and standards bodies including Information Technology Infrastructure Library (ITIL), Project Management Institute (PMI) and Quality Management System (QMS).

What sets us apart is our reliable managed services, dedicated technicians and technical engineering team. Our team of experienced professionals leverages their expertise, industry best practices and leading tools to deliver a positive impact on your bottom line and stakeholder experience. We work tirelessly to understand your process and customize a solution that meets your unique business requirements.

We manage across a variety of different environments and have the aptitude and experience to learn your technology and processes quickly. End User Enablement Solutions include:

Desktop Support Services: 

  • Desktop and End User Experience Solutions
  • 24x7x365 monitoring with alerts to remote resources for high-priority after-hours issues.
  • Microsoft Office Suite Services
  • MS Exchange Services

Service Desk: 

  • Incident and Problem Management
  • Service Desk Planning including:
  • Service Strategy and Design
  • Security, SLA, Availability and Capacity Management
  • Change and Configuration Management
  • Operation Services, Applications, IT and Technical Management
  • Incident and Problem Management
  • Continual Service Improvement
  • Service Desk Procedures & Processes
  • Service Desk Ticketing/eBonding
  • Data Analysis, Trends,
  • Performance Reporting, Improvement Recommendations
  • Service Desk Reference Materials
  • Tier I/II/III Support and integration
  • Platform Management:
  • Monitoring
  • Incident Management
  • Service Requests (MACDs)
  • Systems Maintenance
  • Patch Management

Managed Logistics

PCN offers a complete lifecycle of services. Managed logistics include:

  • Technology Warehousing/Depot and Staging
  • Technology Sourcing and Transportation
  • Technology Installation and De-installations
  • Technology Field Imaging and Configuration, Application Loading and Disk Sanitization
  • Asset Tracking and Dispensation

Contact us for more information about our end user enablement services.