PCN is dedicated to quality in everything that we do. Rooted in our commitments to continual improvement and customer satisfaction, PCN’s TL 9000 and ISO 9001:2008 Quality Management System (QMS) was implemented and certified in 2010. Our QMS differentiates PCN in the marketplace by improving and standardizing the quality of our business processes, increasing efficiency and reliability, reducing cost and risk, and enabling PCN to collect and benchmark IT service industry performance metrics.
TL 9000 is the standard for quality management in the global telecommunications industry. PCN’s focus on quality, continual improvement and customer satisfaction is also evident in our approach to Service Delivery.
Our well-honed QMS is a key ingredient in the “secret sauce” that our customers say truly sets PCN apart from its peers in the marketplace. We are focused on delivering the right results and outcomes for our clients.