Prime Contractor Partners
PCN is positioned to quickly and easily integrate into prime partner contracts and projects, while adding compelling value to your overall proposition. Our flexibility and responsiveness, coupled with relevant certifications and over 20 years of contracting experience, ensure quick turnarounds for RFP responses and streamlined contract approvals. Our technical SMEs remain involved throughout the RFP process and at each project stage to review solution design and SLA obligations, and to ensure contractual and technical risks are identified and mitigated. You can count on PCN to provide timely, credible proposal content and competitive pricing.
PCN has built our services, interfaces, and internal processes to seamlessly and cost-effectively collaborate with partner systems and processes for our mutual success. Our ticketing systems and PMO integration enable us to ensure the flow of accurate, timely data and to effectively collaborate with you, your contractors, sub-tier vendors, and customers. In addition, we have packaged our key areas of subject matter expertise into modular managed services that easily and seamlessly integrate into large-scale, multi-vendor solutions, allowing you to:
- Enable centralized management of DNS, DHCP, and IP address space (DDI) for increased transparency, control, and security
- Provide secure, multi-factor authenticated, remote access to enterprise systems and applications across global geographies and diverse platforms
- Offer performance monitoring and customer satisfaction survey services in support of contract and SLA governance
- Deliver ITIL-based management for network infrastructures and Microsoft servers and workstations
PCN is committed to laying the foundation for long-term success with our corporate customers and partners. Once a project is active, we're equipped to support your contract governance and project tracking responsibilities via:
- Integration with prime contractor and customer service management systems
- Daily, weekly, monthly incident and status reporting, executive dashboards, and SLA tracking and reporting
- Surveys to evaluate customer and end user satisfaction and facilitate contract governance
- FAR- and DFAR-compliant accounting practices
- Our rigorous ISO 9001 and TL9000 quality programs
- Vendor management systems experience